These Terms of Service (“Terms”) are a legally binding agreement between you (“Client,” “you,” or “your”)
and Zauren Technologies LLC, a Wyoming limited liability company with its principal office at
30 N Gould St Ste N, Sheridan, WY 82801 (“Zauren,” “we,” “us,” or “our”).
By creating an account, submitting a quote request, purchasing any service, or otherwise using our website and client portal at
zauren.com, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree, do not use our services.
1. Services We Provide
Zauren is a digital agency that provides the following categories of services:
a) Custom Development (Quote-Based)
- Website design and development
- Web and mobile application development
- AI and workflow automation solutions
Each custom project is scoped individually. The specific deliverables, timeline, and price are defined in a
Quote (also referred to as a “Proposal”) that is issued to you through our client portal.
A Quote serves as the Statement of Work for that engagement.
b) Web Hosting
- Shared hosting plans (Starter, Pro, Business)
- Includes SSL certificates, daily backups, and uptime monitoring
c) Website Maintenance (Subscription)
- Basic, Professional, and Enterprise maintenance plans
- Billed monthly or annually on a recurring basis
d) One-Time Technical Services
- Website audits, speed optimization, malware removal, critical error fixes, SSL setup, database optimization
- Each service has a fixed price and defined turnaround time
2. How Payments Work
Summary: You receive a Quote → You approve it → We issue an Invoice → You pay the Invoice → We begin work.
No work begins until payment is received. This protects both parties.
a) Quotes and Approval
- All Quotes are valid for 30 days from the date of issue unless stated otherwise.
- Quotes are based on requirements discussed and documented at the time of creation.
- By approving a Quote through the client portal, you are agreeing to the scope, timeline, and pricing described in that Quote, subject to these Terms.
- Changes to scope after approval may result in a revised Quote with updated pricing and timeline.
b) Invoicing and Payment
- Once a Quote is approved, we issue an Invoice through the client portal.
- All invoices are due within 14 days of issue unless otherwise agreed in writing.
- All prices are quoted and payable in United States Dollars (USD).
- We accept payments via credit card (processed securely through Stripe), bank transfer, and other methods specified on the invoice.
- Late payments may incur a 1.5% monthly interest charge on the outstanding balance.
c) Deposit and Milestone Payments (Custom Projects)
- Custom development projects require a minimum deposit of 30% of the total project cost before work begins.
- The remaining balance is due upon project delivery, or in installments as agreed in the Quote.
- The first payment on any invoice must be at least 30% of the invoice total. After the first payment, you may pay the remaining balance in smaller installments.
- Work does not begin until the deposit is received and confirmed.
d) Hosting and Subscription Billing
- Hosting and maintenance subscriptions are billed on the agreed recurring cycle (monthly or annually).
- Subscription charges are processed automatically on your billing date.
- You may cancel a subscription at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are given for the remaining period.
e) One-Time Services
- One-time services (audits, optimization, fixes) are paid in full before work begins.
- Once delivered, one-time services are non-refundable.
3. Refund Policy
Our full Refund Policy is incorporated into these Terms by reference. The key points are:
- Custom development: Non-refundable once work has begun. If the project is cancelled before any work starts, the deposit is refundable minus a 10% administrative fee.
- Hosting: 7-day money-back guarantee from the date of purchase. After 7 days, hosting fees are non-refundable.
- Maintenance subscriptions: Cancel anytime; no refund for the current billing period.
- One-time services: Non-refundable once the service has been delivered.
Refund requests must be submitted by emailing [email protected] or through the client portal.
4. Account Registration
To access our client portal, you must create an account. You agree to:
- Provide accurate and complete information during registration
- Keep your login credentials confidential and secure
- Notify us immediately of any unauthorized access to your account
- Accept responsibility for all activity that occurs under your account
We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent purposes.
5. Project Delivery and Acceptance
a) Delivery Process
- All deliverables undergo our quality assurance and security review process before handover.
- Delivery milestones and progress are visible in real time through your client portal.
- We will notify you when each deliverable or milestone is ready for your review.
b) Client Review and Approval
- You have 7 business days from the date of delivery notification to review each deliverable and provide written feedback.
- If no feedback is received within 7 business days, the deliverable is considered accepted.
- Acceptance of a deliverable confirms that it meets the specifications outlined in the approved Quote.
c) Revisions
- Revisions that fall within the original scope of the Quote are included at no additional cost.
- Requests that go beyond the original scope constitute new work and require a revised Quote.
6. Intellectual Property
a) Client Ownership
Upon full payment of all amounts due, all custom work created specifically for your project —
including custom code, designs, and content — becomes your intellectual property, unless otherwise agreed in writing.
b) Zauren Ownership
We retain ownership of our proprietary tools, frameworks, templates, libraries, and methodologies used in
delivering your project. We may use general techniques and knowledge gained during your project for future work.
c) Pre-Existing Materials
Any third-party software, open-source libraries, or stock assets used in your project remain subject to their
respective licenses. We will inform you of any such materials included in your deliverables.
7. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of a
project, including business plans, technical specifications, login credentials, and customer data.
This obligation survives the termination of the business relationship.
8. Client Portal
Our client portal provides access to:
- Project progress, milestones, and deliverables
- Quotes, invoices, and payment history
- Support tickets and messaging
- File sharing and document management
- Service subscriptions and orders
You agree to use the portal responsibly and not to attempt to access areas or data beyond your authorization.
9. Support and Maintenance
Support and maintenance services are provided as outlined in your subscription plan or service agreement.
Response times and scope of support vary by plan level. Details of each maintenance plan are available on
our pricing page.
10. Service Level Agreement (Hosting)
- We guarantee 99.9% uptime for all hosting plans in any given calendar month.
- If we fall short of this guarantee, you are eligible for service credits proportional to the downtime experienced.
- Scheduled maintenance windows are excluded from uptime calculations and will be communicated in advance.
- Uptime credits must be requested within 30 days of the incident.
11. Acceptable Use
You agree not to use our services to:
- Host, transmit, or distribute illegal, harmful, or offensive content
- Distribute malware, spam, or phishing materials
- Violate the intellectual property rights of any third party
- Attempt to gain unauthorized access to our systems or other users' accounts
- Engage in any activity that disrupts or interferes with our services
We reserve the right to suspend or terminate services immediately if you violate this section, without refund.
12. Limitation of Liability
To the maximum extent permitted by law, Zauren shall not be liable for any indirect, incidental, special,
consequential, or punitive damages arising from the use of our services, including but not limited to loss
of profits, data, business opportunities, or goodwill.
Our total aggregate liability for any claim arising out of or related to these Terms or our services
shall not exceed the total amount paid by you to Zauren for the specific service giving rise to the claim
during the twelve (12) months preceding the claim.
13. Indemnification
You agree to indemnify and hold harmless Zauren, its officers, employees, and agents from any claims,
damages, losses, or expenses (including reasonable attorneys' fees) arising from:
- Your use of our services in violation of these Terms
- Content you provide or upload to our platform
- Your violation of any third-party rights
14. Termination
a) By Client
- You may terminate a project or service agreement with 30 days written notice sent to [email protected].
- Upon termination, payment is due for all work completed up to the termination date.
- The deposit is non-refundable if work has already begun.
b) By Zauren
- We may terminate or suspend services if you breach these Terms, fail to pay invoices within 30 days of the due date, or engage in prohibited conduct.
- In the event of termination by Zauren without cause, we will refund any prepaid amounts for services not yet rendered.
c) Effect of Termination
- Upon termination, we will provide all completed deliverables and assist with a reasonable transition.
- Sections on Intellectual Property, Confidentiality, Limitation of Liability, Indemnification, and Governing Law survive termination.
15. Dispute Resolution
- Negotiation: In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation within 30 days.
- Mediation: If negotiation fails, the dispute will be submitted to mediation administered by a mutually agreed mediator.
- Arbitration: If mediation fails, the dispute shall be resolved by binding arbitration in Sheridan County, Wyoming, in accordance with the rules of the American Arbitration Association.
Each party shall bear its own costs for negotiation and mediation. Arbitration costs shall be shared equally unless the arbitrator determines otherwise.
16. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States,
without regard to its conflict of law provisions. Any legal proceedings shall be conducted in Sheridan County, Wyoming.
17. International Clients
We serve clients worldwide. If you are located outside the United States, you acknowledge that:
- All transactions are conducted in United States Dollars (USD).
- You are responsible for compliance with your local laws regarding the use of our services.
- Data may be transferred to and processed in the United States, subject to our Privacy Policy.
- These Terms are governed by Wyoming law regardless of your location.
18. Force Majeure
Neither party shall be liable for delays or failure to perform due to circumstances beyond its reasonable control,
including but not limited to natural disasters, war, government actions, power failures, internet outages,
or pandemics. The affected party must notify the other promptly and make reasonable efforts to mitigate the impact.
19. Entire Agreement
These Terms, together with the applicable Quote, Invoice, and our Privacy Policy
and Refund Policy, constitute the entire agreement between you and Zauren.
They supersede all prior communications, proposals, and representations with respect to the subject matter herein.
20. Amendments
We reserve the right to update these Terms at any time. Material changes will be communicated via email or
through the client portal at least 14 days before they take effect. Continued use of our services after the
effective date constitutes acceptance of the updated Terms.
21. Severability
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction,
the remaining provisions shall continue in full force and effect.
22. Contact
If you have questions about these Terms, please contact us: